Refund policy
Returns
Please note that because we sell second-hand furniture, the rules are slightly different compared to purchasing brand-new goods.
We are always 100% transparent when it comes to defects or wear on items. Any defects or signs of wear will always be clearly pointed out in the advertisement for the item.
Because the goods are second-hand, they may not be in the same condition as new items.
We always want customers to be happy with their purchase, so we will always try to find a solution if someone is unhappy with their order.
To be eligible for a return, your item must be in the same condition that you received it in. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
083 056 1757
cottershomefurnishings@gmail.com
You can also contact us for any return-related questions at:
cottershomefurnishings@gmail.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, you’ll automatically be refunded to your original payment method within 7 business days. Please remember that it can take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at: